![]() ![]() Listeners should remain neutral and non-judgmental, this means trying not to take sides or form opinions, especially early in the conversation. Active listening is also about patience - pauses and short periods of silence should be accepted. Listening is not something that just happens (that is hearing), listening is an active process in which a conscious decision is made to listen to and understand the messages of the speaker. Listening is the most fundamental component of interpersonal communication skills. By providing this 'feedback' the person speaking will usually feel more at ease and therefore communicate more easily, openly and honestly. Interest can be conveyed to the speaker by using both verbal and non-verbal messages such as maintaining eye contact, nodding your head and smiling, agreeing by saying ‘Yes’ or simply ‘Mmm hmm’ to encourage them to continue. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker.Īctive listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening - otherwise the speaker may conclude that what they are talking about is uninteresting to the listener. ' Active listening' means, as its name suggests, actively listening. Conversation Tips for Getting What You WantĪctive listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop. ![]()
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